Training Services – Vision Iso Certification

Course	Elements	NO. of days	Time(hr.)	Attendees
Quality awareness program	1-Quality. 2-History of quality concepts. 3- Total quality management. 4- Basic principles of TQM. 5- European & American quality System measurements.	3	15	All organization levels
Basic principles of Total Quality Management	1- Customer-focused organization 2- Leadership. 3- Involvement of people. 4- Process approach. 5- System approach to Management. 6- Continuous improvement. 7- Factual approach to decision Making. 8- Mutually beneficial supplier Relationship.	3	15	Supervisors
Quality Management System requirements	1- Quality management system. 2- Management responsibility. 3- Resource management. 4- Product/Service realization. 5- Measurement, analysis and Improvement.	5	10	All organization levels
Quality Management System	1- Concepts. 2- Basic principles of TQM. 3- Process approach. 4- Terms & definitions. 5- Continual improvement. 6- QMS requirements.	1	5	All organization levels
Quality costs	1- Cost of poor quality. 2- Categories of quality costs. 3- Objectives of cost evaluation. 4- Relating the grand total to Business measures. 5- Economic models of quality of Conformance.	2	10	Supervisors
Internal Quality Audit	1- Quality. 2- Basic principles of TQM. 3- QMS. Requirements. 4- Q. system documentation. 5- Quality audits. 6- The auditor. 7- The auditing. 8- Verification. 9- Non-conformance. 10- Corrective action. 11- Preventive action.	4	20	Managers and supervisors
Calibration	1- Definitions. 2- Why calibration? 3- Control of inspection, Measuring and test equipment. ISO 9000 4- The way to calibration. 5- Formatting. 6- Calibration traceability. 7- Measurement system.	2	10	Supervisors And Technicians Of Calibration laboratories
Measurements	1-Method of preparation & Performance of equipment. 2- Measurement system. 3- Static characteristics of Measuring instruments.	2	10	Supervisors and technicians of test & calibration laboratories
Mutually beneficial supplier relationship. (case study)	1- Selection of supplier. 2- Supplier evaluation and Support. 3- Supplier improvement. 4- Accepted supplier list.	2	10	Supervisors of purchasing and receiving material
Human resource factors	1- Definitions. 2- Leadership. 3- Motivation. 4- Employee involvement & Empowerment. 5- Teamwork. 6- Training and education. 7- Customer Satisfaction 8- Customer Service 9- Manager Skills	9	45	HR. supervisors and specialists
Change way of thinking	1- Who moved my cheese 2- the triangle of change	2	10	All organization levels
Document training contain	1- Document cycle and control 2- making reports 3- management review meetings	2	10	All organization levels
problem solving tools	problem solving tools	1.5	8	Managers and supervisors
Strategic plan	1. What 2. How to improve it 3. How to implement it 4. Workshops	3	15	Managers and supervisors
Projects	1- Management 2- Manager	4	20	Managers and supervisors
ISO 14001	(Environment)	2	10	All organization levels
OHSAS 18001:1999	(Occupational Health and Safety management Systems)	2	10	All organization levels
Safety, Health & Environment		2	10	All organization levels
Planning and Outstanding Performance	1 - Planning concept 2- Benefits of planning 3 - Areas in work and life where planning is needed 4 - Components and elements of creative planning 5 - Types of planning 6 - The planning Cycle	4		All organization levels
Strategic Planning	1 - The concept of strategic planning 2 - Characteristics of strategic planning 3 - Advantages of strategic planning	4		All organization levels
Effective planning system design : Effective planning	1 - Steps and stages of the planning process 2 - Obstacles to the planning process	4		All organization levels
Implementation strategic planning	1 - Implement the plan 2 - Closure of the plan 3 - Review 4 - Effective communication systems 5- Practical Exercise	4		All organization levels
Conflict Management	1 - What is the crisis and the difference between it and the problem 2- Formation and tasks of the crisis management team Learn from the crisis 3 - Identify some of the reasons conflict can occur 4 - Preparing to prevent conflict	3		All organization levels
Problem analysis	1 - Methods for identifying problems 2- Predicting problems 3- The role of planning in avoiding problems 4- A five-step model for diagnosing problems 5- The innovative approach to problem solving	3		All organization levels
Decision making	1- What is the decision and the circumstances surrounding it? 2- Removing barriers to dialogue 3- Starting dialogue (facts, purpose, partnership) 4- Finishing conversations 5- Factors affecting decision-making 6- Decision-making methods 7- Brainstorming 8- Tools	3		All organization levels
Communication	1- Model for communication 2- Communication Content 3- Impact of communication 4- Actions and words (using non-verbal) 5- Workshop	3		All organization levels
Communication – cont	1- 2 Way (learning skills of listening, receiving feedback and checking understanding) 2- workshops	3		All organization levels
Communication – Cont..	• Communication barriers	3		All organization levels
Self-assessment	Day 1 • Emerginatics test • Evaluating the result Day 2 • The importance of taking responsibility for own personal development • Value of learning and the importance of encouraging a commitment to learning • Use of job description, matching to personal areas of interest and normal working style • How to conduct a personal SWOT analysis • Intro to training needs analysis Day 3 • Obtaining feedback on performance from line managers and colleagues • Comfort zone, stretch zone, stressed zone • Barriers to learning, and methods to overcome them • Compare yourself to who you were yesterday • Incremental improvement	3		All organization levels
Power of influence	Day 1 • What is influence • Who do you want to influence? • What influence do you want to have • Leading with influence Day 2 • Intro to influential Leadership models • Idealised influence – • Visioning (visualisation) • Inspiration Motivation • Reciprocity( win-win) Day 3 • Build trust and communicate more effectively. • Help guide your organization through difficult, but needed, changes. • Internal And External Influence	3		All organization levels
Leadership Fundamental	Day 1 • What is leadership • What is the different between leader and manager • Know how to work with purpose, vision and values Day 2 • Build skills to get things done with others • Become excellent at communicating to your team through written and oral mediums Day 3 • Understand the leader’s role in building team culture • Become equipped to continuously improve the quality of the team’s work • Practical workshop			All organization levels
Performance Improvement	This course is about getting things done on time and to the right quality, whilst developing a continuous improvement environment • Empowering others to produce sustainable results • Develop skills and understanding to create an environment in which performance flourishes/ grows/ multiplies • Learn tools to enable excellent priority management Know how to give positive and negative feedback	1		All organization levels
Triangle of change	Day 1 • Providing governance, strategy and direction • Targeting the technical side of change • Providing a context for the three crucial elements of successful change Day 2 • Positioning of change management relative to project management and leadership/sponsorship • Evaluating health of an initiative by assessing each of the three elements Day 3 • Barriers of Change • Overcome barriers • Practical workshop			All organization levels
Coaching Skills	Day 1 • Enhance performance using coaching skills. • This course enables participants to help others enhance their performance using coaching. • The foundations needed for successful coaching including establishing trust and good listening skills. Day 2 • Several coaching models are presented together with used to aid coaching sessions. • Help your team members and colleagues improve their performance and overcome obstacles • Learn and practice different coaching models	2		All organization levels
Mentoring skills	Develop successful mentoring relationships for the development of others. • Understand the role of the mentor • Know how to prepare and plan for a mentoring session • Understand behaviours that will build respect and engender trust • Know how to ask the right questions to unlock potential • Building effective mentoring relationships	1 - 2		All organization levels
Presentation Skills	• Learn how to give, attractive, professional and confident presentations that will help you sell your brand and advance your career. • This course aims to teach and empower individuals to pursue good presentations as an attainable skill that is obtained through good planning and consistent practice.	1 - 2		All organization levels
Customer service	• Enhance your customer experience Demonstrate the link between customer satisfaction, customer loyalty and achieving organisational goals. • Understand what good customer service is • Understand the value of good service to customers and the organisation Know the six principles of customer service excellence and identify how to apply them	2		All organization levels
Safety Training	Day 1 • Introduction. • What is OHSAS 45001 • Industrial hygiene • Means of egress • Electric safety • Lockout tag out Day 2 • Hearing conservation program • PPE • Manual lift • Fire safety • Hand & power tools • Working in confined spaces Day 3 • Walking & working surfaces • Forklift safety • Ergonomics • Fall protection • Stairways & ladders • Scaffoldings Day 4 • Signs, signals & barricades • Concrete and masonry • Excavation • Crane safety • Crane suspended personnel platform • Sling safety Day 5 • Risk assessment • Job Hazard Analysis • Emergency plan. • Accident investigation. Hienrech theory	5		All organization levels

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